PAYMENT METHODS
We accept Cash on Delivery (COD) as a payment option for eligible orders. Payment is made directly to the delivery personnel upon receipt of your order. Other payment methods (credit/debit cards, digital wallets, etc.) are also available during checkout.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
We process orders within 2 business days. Due to Covid-19 regulations, delays may occasionally occur as we prioritize the health and safety of our staff. Once shipped, orders typically arrive in 10–20 business days, depending on your location.
HOW CAN I TRACK MY ORDER?
A shipping confirmation email with tracking details will be sent once your order is dispatched. Use this to monitor your package’s status.
WHY DIDN’T I RECEIVE AN ORDER/SHIPPING CONFIRMATION EMAIL?
Check your spam/junk folder if you don’t see our emails. Ensure the correct email address was provided at checkout.
WHAT IF MY TRACKING SAYS DELIVERED BUT I DIDN’T RECEIVE IT?
Check with neighbors or building security.
Contact the shipping carrier to file a claim.
Note: Dhikrtally.com is not responsible for lost or stolen packages after delivery.
WHY ISN’T MY TRACKING INFO UPDATING?
Allow 2 days for tracking updates. If unresolved after 2 weeks, contact our support team.
TAXES & DUTIES
Import taxes, duties, or customs fees are the recipient’s responsibility. Contact your local customs office for details.
CASH ON DELIVERY (COD) TERMS
COD is subject to availability in your region.
Full payment (order total + any applicable fees) must be made in cash upon delivery.
Refusal to pay will result in order cancellation and return fees may apply.